Questions, answered
without the sales fog.
Clear guidance on how EmailPilot handles client data, AI recommendations, integrations, approvals, and agency scale.
Security and privacy
Does EmailPilot use private emails to train its models?+
No. Your personal and company emails are not used to train EmailPilot models. Connected data is processed to provide the service to your organization.
How is my data encrypted?+
Connections are protected with TLS 1.3, stored data and backups use AES-256 encryption, and integration credentials are kept in Google Cloud Secret Manager.
Is EmailPilot compliant with GDPR and SOC 2?+
EmailPilot runs on Google Cloud infrastructure with independently audited certifications. Contact support@emailpilot.ai for requirements specific to your organization.
What happens when an account is cancelled?+
Account data, including Intelligence Hub content, calendars, and stored brand information, is deleted from EmailPilot systems within 30 days.
How it works
Will the work sound like a robot wrote it?+
EmailPilot learns the brand voice, approved preferences, and prior performance. It creates strategic and creative direction that your team reviews and refines.
How is this different from asking a general AI chat?+
EmailPilot connects performance, sales data, brand rules, product information, and approved feedback to a repeatable agency workflow with transparent campaign reasoning.
How does it handle industry jargon?+
The Intelligence Hub can use uploaded context plus approved feedback from connected workflows to learn the terminology specific to each client.
What if I do not like a generated event?+
Delete or edit it and run another generation cycle. Human decisions take priority over every recommendation.
Does it support resends and upcycles?+
Yes. EmailPilot can recommend resends, product-launch sequences, and the reuse of strong recent assets.
Sending and control
Does EmailPilot send automatically?+
No. EmailPilot handles strategy, calendaring, approvals, and brief creation while humans retain final deployment control.
Does it handle SMS and push limits?+
Yes. Briefs account for the character and channel constraints of SMS and push notifications.
How are time zones handled?+
Calendar times and deadlines are anchored to the brand’s time zone so distributed teams stay aligned to the client’s actual go-live time.
Can clients see internal strategic reasoning?+
No. Detailed reasoning stays in the internal workspace while the client approval view remains concise.
Integrations
Which platforms are supported?+
The product currently presents connections across Klaviyo, Mailchimp, Asana, Figma, Google Workspace, Shopify, Braze, and Fishbowl, with availability depending on the workflow and account configuration.
Does EmailPilot integrate with Gmail or Outlook?+
No. EmailPilot is the strategy and coordination layer; it does not use inbox providers to send or receive marketing email.
Does it export final HTML to Klaviyo?+
The current Klaviyo workflow brings performance data into EmailPilot for planning. Final sending remains in the team’s execution workflow.
What does the Figma connection do?+
It captures approved comments and creative feedback as client-specific context. It does not generate the design file.
How does Asana handoff work?+
Approved briefs can be added to the Asana project mapped to that client and paired with a structured Google Doc.
Getting started and plans
How long does onboarding take?+
A typical brand can be connected in roughly 5–7 minutes, with more context improving recommendations over time.
What happens after three calendar runs?+
Top-up packs add three more generation credits for a client. Contact sales@emailpilot.ai to add them.
Does it work on mobile?+
Core calendar creation is currently designed for desktop use.
How much does it cost?+
Agency Growth is $240/month with 5 agency seats and 3 clients. Agencies managing 20 or more clients can request volume pricing.
Are approval viewers limited?+
No. Approval calendar viewer access can be shared without consuming an internal agency seat.
Can approval pages be white-labeled?+
Yes. Private-label pages can use your agency branding and subdomain as an add-on.
Is there a trial?+
Yes. EmailPilot offers a 7-day trial with no credit card required.